So th people did good SEO,or stole some of yours,The story doesn`t really ring true for me,How is it that the customer doesn`t know that skylight was crap when they got the bid?? I don`t know how many times I`ve heard said ,geez if they had told me it was onlyanother 1,000 dollars-I would have done it i`ve found that most of those people don`t want to do it when you ask for it,and usually actually say" It`s never been a problem before,and don`t want to do it,I would think he left his card for her to call him when the leak changed her mind,I would have had a disclaimer for that in my contract to cover that situation,and yeah ,you can bet your bottom dollar,I would sue them for that slander,I would wish they had changed that skylight ,because I would have to fix it on "my new property"-lol----