Blood, sweat and tears is for the apprentices, as a journeyman you should begin figuring out easier ways of doing things and as we begin to think like managers we figure out the easiest way of doing this is to let someone else do it and just supervise.I would like to begin using my head and experience instead of my blood, sweat, back and yes sometimes tears.
We are working very hard. We are doing something not everyone CAN do and something not everyone wants to do. There is nothing wrong with making money and no reason anyone in any business should give away their experience for free.
VT really hit the nail on the head with his analogy about the fridge repair man, but it reminds me of an old joke. A roofer is called out to fix a leak. The property owner says he has truied to fix it but cant find the leak. The roofer climbs on the roof and pokes around for a few minutes, climbs back down and get his tool belt. Climbs back up pounds down a nail and caulks it, then climbs back down and gives the property owner the bill.
The property owner is shocked that the roofer wants $250 for the repair that only took 10 minutes and insists upon an itemized bill. The rofoer rewrites the bill and it now reads "pounding down the nail and caulking $10, knowing where the pound and caulk $240."
It's not really a joke, but I have told that to several customers over my career. I have been roofing now for 13 years, no not as long as some, but long enough to really get a pretty good understanding for what I am doing. I take pride in what I and my crew do and we usually do a very good job. The customer is not just paying for the time we spent doing it, they are also paying for the time we spent learning how to properly do what we did.
Another analogy, when you pay a doctor or lawyer $1-500 per hour for their services, you are not paying for their time doing it. You are paying for their time in school learning how to do it.
I think every roofing business owner should make friends with a successful plumber, electrician or other service contractor. They've really got the service side of the busines down to a science and we should learn from them.