[nmarshall603]

One of the discussions I've had within the confines of my colleagues is whether it is better for you to call in the insurance claim or have your customer do it?

Do you feel it is better to call it in yourself as to insure that the process is streamlined or is there a feeling of comfort within the customers mind of "hey I wasn't pressured' or it just makes them feel more at ease!

Does this give the customer an out?

 

[chb70]

Do you're inspection and then show the homeowner pictures of whatever damage you have found.
If the customer wants to make a claim, give them all the information needed for the phone call.
It is not legal in many states for the contractor to make the call for the insured.