Service Calls

Originally Posted by Grumpy

Lesson learned. Verbal agreements are not binding because peoples' memories get foggy or flat out lie. Next time you fax or email a written proposal and ask them to sign and fax or email it back before you waste your time. I do alot of repairs that I close over the phone like you, the difference is I won't send someone out there without a binding agreement.

This IS a job, not an ESTIMATE. We don't give free estimates on repairs, unless you twist our arm. We typically want to close the job over the phone T&M since replacing a few shingles is maybe $250 assuming it's a stock color. However That same $250 will jump to about $400 if I, or one of my estimators, have to make two trips and write up a detailed proposal. It's most fair to the customer and the company to do these small jobs T&M.

But the fact remains, it's a job not an estiamte and the customer needs to know this. Which is why I make them sign a contract before scheduling the work.