Faulty Workmanship...

RemStar

What do you guys consider faulty workmanship when it comes to warranty claims? Can you give some examples of problems you have had?

Is a blown off shingle considered a workmanship or a act of god?

Grumpy

A blown off shingle can be an act of god, a manufacturer defect or faulty workmanship. It depends on the reason the shingle was blown off. Did the seal strip fail? Were the nails high nailed? Did the nails tear through the shingles? Were the winds in excess of the shingle design?


In most cases if it's just a shingle or two we just replace it because that's good customer service. If it were a whole elevation, that'd be another story.

__________________
-Grumpy
Chicago Gutters Chicago Roofing

Billy Luttrell

I had some issues with GAF rubberroid a few years back, which they took care of, but I have been using johnmansville torch products since.

Most of the warranty issues I end up dealing with are due to stormers blowing in and out of town, which turns the repair market into a gold mine, but I always feel a bit bad for people having to pay me to fix their worthless warranty, then again, people who fall for the slick sales pitch and do not research a company before signing a contingency contract are almost asking for it anyway.

Grumpy

Billy I too agree, this has been a rather large segment of my work since 2001. Pay me now or pay me later I guess rings true. What's sad is most of the peope who now have leaks from stormers work probably didn't have leaks before or after the hail storm.

__________________
-Grumpy
Chicago Gutters Chicago Roofing

Billy Luttrell

Grumpy, I have heard that more times than I can count..." the old roof wasnt even leaking".

This is what I have found out mostly about the stormers that have been plaguing the southeast, because of the lax codes or lack there of here.

They fancy themselves a "sales and marketing" company not a roofing company, they send salesmen out door knocking, ect ect ect.

Well when it comes down to doing the work, Storm Company X subs to struggling local no name company A, who subs to crew B who Subs to crew C who gets paid day labor by Crew C leader.

Alot of hands in the pie for 45$ per sq for a walkable 1 layer rip that does not pay for anything but shingles, wood work, ventilation, drip edge, gas and heat vent stacks, and all flashings are not paid for, just the shingles.

by the time everyones hands are in the pie, the guys doing the work are making 28-30 per sq and nothing on the extras, the extras do not get done, or not done correctly if attempted at all.

taking advantage of a slow economy and the starving workers looking just to feed their families.

All the good sub crews are working steady already for much higher sub price or wages, so most of the crews they have doing the installs are out of work painters and carpenters ect ect.

I have been told on more than a few times that I was charging more for the repairs than what was paid for the roof itself.

Grumpy

I've been told that too before, and my answer is always the same... "... and you wonder why it leaks?"

I've had people call me and ask me if I want to take on any sub work. My answer: I'm going to charge about double what you are going to be willing to pay." had one guy call saying he's "looking for a good and cheap sub for gutters." I said "well which one are you looking for, good or cheap? You can't have both." LOL He was offering $3 a foot for aluminum gutter, I told him maybe 10 years ago.

__________________
-Grumpy
Chicago Gutters Chicago Roofing

jimsonburg

Faulty workmanship is building or installation that is done poorly or incorrectly. This faulty workmanship can show up as a leaky roof, buckling walls, or bad wiring. When it's happened, the insurance policies cover some costs to repair and make right these problems.

daviddeschaine

Hello RemStar,

Great Questions, and hope this helps ---This Is What I Do!









$ 349.00 Includes evaluation of roofing problem with up to 1 hour of professional roofing labor, up to $30 of roofing products (Shingles, metal flashing, roofing cement, caulking, ect). Pictures and photos will be taken during the repair.

$ 749.00 Includes evaluation of roofing problem with up to 2 hours of professional roofing labor, up to $60 of roofing products (Shingles, metal flashing, roofing cement, caulking, ect). Pictures and photos will be taken during the repair.

$ 949.00 Includes evaluation of roofing problem with up to 3 hours of professional roofing labor, up to $90 of roofing products (Shingles, metal flashing, roofing cement, caulking, ect). Pictures and photos will be taken during the repair.

If a new roof is needed the first charge will be deducted from the roofing contract for a New Roof Replacement.

__________________
David J. Deschaine
http://www.startmyroofingbusiness.com

http://www.roofingbusinessblueprint.com

daviddeschaine

Awesome statement Grumpy ....Good Isn't Cheap - Cheap Isn't Good!

__________________
David J. Deschaine
http://www.startmyroofingbusiness.com

http://www.roofingbusinessblueprint.com

RemStar

David.... Do you consider a shingle blown off as covered under warranty of a act of god?