CertainTeed Warranty Upgrades

Originally Posted by Grumpy

Define the "lifetime workmanship".

Sounds like a broad blanket statement and then a crap load of exclusions. I don't play those games. I am straight forward with my customers and explain the 3 different warranties upfront.

"There are manufacturers warrantys which cover product from failure. There are roofers guarantees which guarantee the workmanship and that the roof won't leak. Then there are manufacturers labor guarantees.

Be very careful when someone is offering you a manufacturer labor guarantee, as they are usually leading you on to believe that the manufacturer is going to warrant the roof against leaks. THEY DO NOT. No shingle manufacuter, that I know of, will warrant their product against leaks even when using their best certified contractors.

The most important guarantee is probably the one the roofer offers. Ask about exclusions, ask about transferrability. Some roofers will void their guarantee on sale of the building.

Here is what I can guarantee, Your roof will leak! ...eventually. The ONLY difference between a good roofer and a bad roofer is how long it takes before the roof does leak. If you let me do the roof my way, I can guarantee that the roof won't leak for 10 years, which is probably twice what you are going to get from most other contractors. I don't play any games, if you choose to sell my guarantee is fully transferrable for no cost."

When they come back at me and say "Well xyz said they'd guarantee it for 20 years, or lifetime." I am happy. Mr Customer do you really think this roof won't have any single problems for the next 20 or 30 years? Do you think you'll be here in 20 years? Did you ask what happens if you choose to sell? How long has that company been in business? Why do you think that most companies offer 5 years, but this company can get away with offering a 20 year, doesn't that sound odd?


Again I don't play games with my customers.

Originally Posted by Jack The Roofer

I don’t see anything about a lifetime workmanship warranty in this post. You’re a Select Shingle Roofer you should know what the warranty covers.

5 Star covers workmanship for 20 years backed up by CT. It includes dumpster and Tear off labor. That would include leakage caused by poor workmanship.

Even the standard material warranties would apply if a roof leaked due to a manufacturing defect. IF a shingle cracked all the way through that shingle would leak.